PDPA
Respecting your privacy and protecting your personal data.Limitless collects information to understand your needs better. This helps us to improve our services and the way we communicate with you. We know that privacy is important to you and we strive to be as open and transparent as possible in how we serve you. We conduct our business in compliance with the Personal Data Protect Act (PDPA) and have implemented additional measures to protect your personal information. Limitless Data Protection Policy aims to help you understand how we collect, use, share and protect your personal information.
Ways We Collect Your Personal Information
We may collect your personal information when you:
- Subscribe to our personal training and wellness
- Register for a specific personal training and physiotherapy
- Sign up for alerts or newsletters
- Contact us with a question or request for assistance
- Participate in a competition, lucky draw or survey
- Visit our websites or other owned media such as Facebook, Instagram, etc
The Information We Collect
The information we collect depends on Limitless (and subsidiaries and its wellness
services you use and subscribe to. Here are key examples:
- Your identity – This includes NRIC, FIN or passport number, address, telephone
number, email address, date of birth, as well as service-related information such as
bank and credit card details, device ID and IP address. - Your interaction with us – For example, a recording of a call you make to us, an
email or letter you send to us or other records of any contact you have us. - Information on our products and our network – For example, information on the
quality of an interior design or renovation service on our network such as our
website, Facebook, Instagram, etc. - Your preferences – This is based on what you share with us on how you would like to be contacted, and your preferred services and lifestyle activities for example.By accessing our websites, you agree to receive these cookies on your device. A cookie is a small text file that contains information that can later be analysed by us to facilitate your access to our websites, gather statistical data, and personalise your online experience. We currently use cookies on our websites for purposes including, but are not limited to, detecting your web browser’s multimedia capabilities, tracking promotional advertisements that we have displayed to you, maintaining current login and purchase information on secure portions of the website and providing a unique
identifier to your computer so that we can generate statistics regarding the usage of our website. - Information from other organisations – These organisations include fraud
prevention agencies, business directories, credit reference agencies or individuals
we believe you have authorised to provide your personal details on your behalf.
How We Use Your Information
We may use your information for:
- Provisioning and administration of personal training, physiotherapy and
related wellness services:
o Process your orders and commence or terminate services
o Enable us to process bills and payments
o Respond to enquiries and requests from you or people you have authorised
o Inform you about personal training and wellness updates
o Conduct market research and customer satisfaction surveys to improve our
customer services, as well as personalise the services we offer you - Sharing of rewards and benefits:
o Offer rewards and promotions, and share promotional benefits and loyalty
programs, which you may qualify for
o Provide updates, offers, invitations to events and deliver relevant advertising,
including through voice and SMS with your prior consent or if otherwise permitted
under local laws and regulations - Security and risk management:
o Inform you of security and service issues
o Prevent and detect fraud or other crimes and recover debts
o Conduct internal audits
o Ensure the safety and security of our properties and systems
o Conduct checks against money laundering, terrorism financing and related risks - Legal and regulatory requirements:
o Meet legal, regulatory and other requirements including providing assistance to
law enforcement, judicial and other government agencies
We will not use your personal data for purposes other than what we have informed
you, or which are permitted under local laws and regulations. We will not offer,
publish or share your personal data with third-parties outside of Limitless and its
subsidiaries for commercial purposes, without seeking your explicit permission. We
will retain your information for as long as there is a business or legal need.
Sharing Your Information
We may share your information with:
- Business partners and vendors we work with to deliver interior design and
renovation services you have engaged - Industry regulators and other government organisations, as required by local laws
and regulations - Financial institutions for purposes such as facilitating GIRO payments
Your information is disclosed to the above only for relevant purposes (please refer to
those mentioned in this Policy) or to protect the interests of our customers.
In some cases, we encrypt, anonymise and aggregate the information before sharing
it.
Anonymising means stripping the information of personally identifiable features.
Aggregating means presenting the information in groups or segments, e.g. age
groups. We also ensure that overseas organisations we work with observe strict
confidentiality and data protection obligations.
Protecting Your Information
We endeavour to take precautions to ensure that the information that you have
provided is protected against unauthorised or unintended use, access or disclosure.
However, we cannot be held responsible for unauthorised or unintended use, access
or disclosure. However, we cannot be held responsible for unauthorised or
unintended use, access or disclosure that is beyond our control.
Respecting Your Contact Preferences
Limitless and its subsidiaries is committed to complying with the Do Not Call (DNC)
provisions. We have always been mindful of engaging our customers in a more
targeted and relevant way.
We may send marketing messages to your telephone number if: - You have given us consent; or
- You have not registered with the national DNC registry; or
- The sending of such messages is permissible under applicable laws and
regulations
Our messages aim to update you about our exclusive offers, events and special
deals. If you wish to opt out, please write to us at [email protected]. Your
request will be processed within 30 days.
Please note that after opting out, you may still receive non-marketing messages
permitted under applicable local laws and regulations.
Questions
Feel free to contact us at [email protected]
General Information
We may amend or modify this Policy from time to time, such as in response to
changes in legislation. We remain committed to safeguarding your information and
being open about our data protection practices.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE
IN ANY EVENT FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR ANY
LOSS OF REPUTATION OR GOODWILL, WHETHER BASED IN CONTRACT,
TORT (INCLUDING NEGLIGENCE), EQUITY, STRICT LIABILITY, STATUTE OR
OTHERWISE, SUFFERED AS A RESULT OF UNAUTHORISED OR UNINTENDED
USE, ACCESS OR DISCLOSURE OF YOUR PERSONAL DATA.
Acknowledgement and Consent
I acknowledge that I have read and understood the above, and I give Limitless full
consent to the collection, use and disclosure of my personal data.
a) Registration and maintenance of an account within order to access information on
websites and platforms (collectively);
b) Updating and providing me with newsletters, promotions, news summaries,
member perks, status logs, and other information related to the content on Limitless
sites and accounts, as well as any technical support, patches and updates;
c) Providing me with updates on any queries that I have submitted to and/or in
relation to any documents that I have signed with and/or any third parties with whom
I have engaged with via emails, hardcopies, etc.;
d) Transacting payments (whether offline or online), where such payments have
been authorised by me; and
e) Delivering any products, services or information that I may have requested from
Limitless via:
- Text messages (including, but not limited to, SMS, WhatsApp, WeChat, Line or
other similar messaging applications) to my mobile phone and other personal
portable device - Telephone calls and SMS
- Emails